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Informist, Thursday, Jul. 16, 2026

 

MUMBAI – Maruti Suzuki India Ltd. Thursday said it has evidence that the fuel collected from a customer's vehicle in Raipur was contaminated, after the District Consumer Disputes Redressal Commission in Raipur ordered the company to provide the customer with a new vehicle compatible with E20 fuel. "The car in this case was an E20 compatible car, fully equipped to handle E20 fuel and so disclosed in the owner's manual... Several other relevant facts have also not been reflected in the order," Maruti Suzuki said.

 

The consumer court in Raipur directed India's largest passenger vehicle maker to replace the customer's Grand Vitara Strong Hybrid or pay compensation if it failed to do so within 45 days, NDTV reported on Thursday. The complainant reportedly experienced repeated technical issues with the car, which he bought in June 2024.

 

The problem returned despite multiple repairs, the customer alleged. Additionally, the owner has claimed that he was never told at the time of purchase that the vehicle was not fully compatible with E20 petrol, a claim Maruti Suzuki denied. "Maruti Suzuki will take necessary steps to challenge the impugned order before the appropriate higher forum in accordance with law," a spokesperson for the carmaker said. 

 

Social media is replete with such complaints from customers claiming issues with their vehicles due to higher ethanol blends in petrol. However, the government and automakers have denied these claims, even as authorities consider introducing higher ethanol blends.

 

For the March quarter, Maruti Suzuki had reported a consolidated net profit of INR 35.91 billion on revenue of INR 524.49 billion. Thursday, the company's shares closed 1.5% higher at INR 13,783 on the National Stock Exchange.  End

 

Reported by Anand JC

Edited by Saji George Titus

 

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