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Informist, Friday, Dec. 5, 2025

NEW DELHI – The Reserve Bank of India will continue to focus on improving customer services and has taken several measures in this direction, Reserve Bank of India Governor Sanjay Malhotra said while announcing the outcome of the three-day Monetary Policy Committee meeting Friday. "Re-KYC (Renewal of Know Your Customer), financial inclusion and 'Aapki Poonji, Aapka Adhikar' campaigns are some of the initiatives taken in association with other stakeholders," Malhotra said.

Earlier in the year, the RBI reviewed its Citizens Charter. It also publishes a monthly summary on application disposal and pendency on the first of every month, the governor said.

Malhotra said that over 99.8% of applications were disposed of within stipulated timelines, and added that in the recent past, receipt of a large number of grievances and pendency with the RBI Ombudsman has increased. "I exhort all regulated entities to keep customers central in their policies and operations, improve customer service and reduce grievances," Malhotra said. 

Further, the RBI has proposed to hold a two-month campaign from Jan. 1 to resolve all grievances pending for more than a month with the RBI Ombudsman, Malhotra said, urging regulated entities to support this initiative.  End

Reported by Vaishali Tyagi

Edited by Avishek Dutta

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