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Informist, Saturday, Mar. 8, 2025

 

--SBI: To increase women customer service points by 25% in FY26 

--SBI: To launch CSR activities worth INR 260 mln 

 

NEW DELHI – State Bank of India, at its platinum jubilee celebrations on Saturday, launched 501 new women customer service points in order to expand its outreach and enhance customer services. The bank also plans to increase the number of women customer service points by 25% in 2025-26 (Apr-Mar). 

 

Customer service points are retail agents engaged by banks for providing banking services at locations other than a bank branch or automated teller machine. The country's largest state-owned bank also inaugurated 70 new branches across different locations in India at the event. "To further strengthen our presence to begin new branches, we have identified 70 new locations across India, reinforcing our commitment to financial inclusion and accessibility," SBI Chairman Challa Sreenivasulu Setty said.

 

The bank also launched corporate social responsibility activities worth INR 260 million across 17 circles in India. Finance Minister Nirmala Sitharaman, who was present at the event to inaugurate the plans, said in her address that SBI is an important pillar of India's financial ecosystem, symbolising resilience, trust and digital-first approach. "The bank is at the forefront of financial inclusion, ensuring last-mile connectivity and sustainability at its core," she said.

 

Sitharaman said SBI has consistently upheld its commitment to ensuring economic progress across all income groups. "SBI has continuously evolved to meet the changing landscape. Despite the recent disruptions and regulatory tightening, the bank has retained its position as market leader," she said.

 

The finance minister said that with a surge in customers, who are tech-savvy, there is an increasing demand for innovative, personalised, and on-the-go banking experiences. "Strict regulatory compliances, and the entry of new banks and non-bank entities have presented growth challenges and opportunities to establish players," she said.

 

SBI reported an 84% jump in net profit in the December quarter to INR 168.91 billion. The bank's shares ended at INR 732.75 on the National Stock Exchange on Friday, up 0.1% from the previous close.  End

 

Reported by Pratiksha

Edited by Ashish Shirke

 

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